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Frequently Asked Questions

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General


You can book a vehicle online through our website, or by contacting our customer service team.

The minimum booking period varies depending on the vehicle type and season. Please contact us for specific details.

Many of our cabs are equipped with Fast tags but it’s not the case on all our cabs. Our cabs that ply on common highway routes tend to be equipped with Fast Tag but we cannot promise or commit to this being the case for all Panjeta cabs.

Yes, all our vehicles have GPS installed to track the route.

Yes, we do provide A/C cars. The A/C system is expected to be always working during the trip until and unless it’s Winters.


Booking and Payment


No such document is required for booking a vehicle.

You will get four options for online payment like Mobile Wallets (Paytm, Pay U money, Mobikwik), Credit Card / Debit Card, Book Now Pay Later (LazyPAY Credit, ePayLater Credit) & Net Banking.

Yes, you can cancel or modify your booking, but there may be cancellation fees involved. Please refer to our cancellation policy for more details.

Yes, Panjeta Travels Cabs operates round the clock, ensuring that you can book a cab at any time convenient for you.

If the vehicle you booked does not arrive, we will immediately issue a complete refund.


Vehicle and Driver


Yes, all our drivers are experienced and licensed professionals.

While we cannot guarantee a specific driver, we can try to accommodate your request if possible.

Normally the driver will not ask you for any payment beyond the amount that is listed in your booking confirmation.
If the driver asks you for additional payment claiming extra kms driven or tolls or parking charges, please always ask the driver to provide a 'duty slip' with the details of the payment being requested.
If you feel that the charges being requested are not justified, you may call our service center and ask them to resolve the situation.

Yes, Panjeta Travels Cabs operates round the clock, ensuring that you can book a cab at any time convenient for you.

If the vehicle you booked does not arrive, we will immediately issue a complete refund.


Safety


Safety is a top priority. Explore the comprehensive safety measures implemented by Panjeta Travels, ensuring a secure and comfortable ride for passengers.

To ensure your safety, verify the driver's details, share your ride details with a friend or family member, check the vehicle, sit in the back seat, and keep emergency contacts handy.

Panjeta Travels prioritizes passenger safety. Our drivers undergo rigorous background checks and training, and we provide 24/7 support for a safe and comfortable journey.

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